Privacy Policy

1. Introduction

Welcome to LumioTV's Privacy Policy. At LumioTV, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.

This privacy policy applies to all users of the LumioTV IPTV service, including our website (lumio.tv), mobile and TV applications, and related online services (collectively, our "Service").

Please read this privacy policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Service.

2. Information We Collect

We collect several types of information from and about users of our Service, including information:

• Personal Identifiers: Name, email address, postal address, phone number, username, password, and payment information when you create an account or subscribe to our service.
• Device Information: Information about your device, internet connection, operating system, browser type, IP address, device identifiers, and other technical data when you access our Service.
• Usage Data: Information about how you interact with our Service, such as content you view, features you use, search queries, viewing history, and preferences.
• Location Information: General location information derived from your IP address or more precise location if you grant permission through your device settings.
• Customer Support: Information you provide when you contact our customer support team.
• Survey and Feedback: Responses to surveys or feedback forms that we might ask you to complete.

We collect this information directly from you when you provide it to us, automatically as you navigate through the site or use our applications, and from third parties, such as payment processors and analytics providers.

3. How We Use Your Information

We use the information that we collect about you or that you provide to us, including any personal information, for the following purposes:

• To provide, maintain, and improve our Service
• To process and complete transactions, and send you related information, including purchase confirmations and invoices
• To personalize your experience and deliver content and product offerings relevant to your interests
• To respond to your comments, questions, and requests and provide customer service
• To send you technical notices, updates, security alerts, and support and administrative messages
• To communicate with you about products, services, offers, promotions, and events, and provide other news or information about us and our partners
• To monitor and analyze trends, usage, and activities in connection with our Service
• To detect, prevent, or investigate security breaches, fraud, and other unauthorized or illegal activity
• To comply with legal obligations and enforce our terms of service

We may also use your information in any other way we may describe when you provide the information or for any other purpose with your consent.

4. Information Sharing and Disclosure

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:

• Service Providers: To contractors, service providers, and other third parties we use to support our business (such as payment processors, content providers, analytics companies, and customer service platforms).
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the transaction.
• Legal Compliance: To comply with any court order, law, or legal process, including responding to any government or regulatory request.
• Protection of Rights: To enforce or apply our terms of service and other agreements, or to protect the rights, property, or safety of LumioTV, our customers, or others.

We do not sell your personal information to third parties for their direct marketing purposes.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Service. These technologies help us:

• Keep track of your specified preferences
• Improve the efficiency of our Service
• Understand how you use our Service
• Support our marketing efforts

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Service may not be accessible or may not function properly.

We may also work with third-party partners who employ tracking technologies to display ads on our behalf across the Internet. These third parties may collect information about your online activities over time and across different websites when you use our Service.

6. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls, and payment information is encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our Service. Any transmission of personal information is at your own risk.

7. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to delete your personal information
• The right to restrict or object to our processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the details provided in the "Contact Us" section. We may need to verify your identity before responding to your request.

Please note that some of these rights may be limited where we have compelling legitimate grounds or legal obligations to continue processing your personal information.

8. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on our Service. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

If you believe we might have any information from or about a child under 16, please contact us immediately.

9. International Data Transfers

LumioTV is based in [Country], and we process and store information on servers located in [Regions/Countries]. If you are located outside of [Country], please be aware that information we collect will be transferred to and processed in [Country] and other countries.

By using our Service, you consent to the transfer of your information to countries that may have different data protection rules than your country. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

10. Changes to This Privacy Policy

We may update our privacy policy from time to time. If we make material changes to how we treat our users' personal information, we will notify you by email or through a notice on our website or app.

The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this privacy policy to check for any changes.

11. Contact Us

If you have any questions about this privacy policy, our data practices, or your interactions with our Service, please contact us at:

For users in the European Union, you have the right to lodge a complaint with your local data protection authority if you are concerned about how we process your personal data.